Returns & Exchanges
At eufy Deutschland, we want you to be completely satisfied with your smart home purchase. If you are not happy with your product, you can return it within 30 days of delivery for a full refund or replacement.
Initiate Your Request
Contact our customer support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original packaging, including all accessories, manuals, and cables to ensure the product remains protected during transit.
Ship the Product
Affix the provided shipping label or send the package to our designated service center using a trackable shipping method.
Receive Refund or Exchange
Once our warehouse inspects the returned item, we will process your refund to the original payment method or ship your replacement within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing